Client Success Stories: Why Landlords & Tenants Trust Lavender Properties

At Lavender Properties, we’re redefining Nairobi’s property management standards through transparency, efficiency, and client-focused solutions. Our growing portfolio of satisfied landlords and happy tenants speaks volumes about our commitment to excellence. Here’s what makes us different:

Switching to Lavender Properties was the best investment decision I’ve made. Their team transformed my vacant 4-bedroom house in Lavington into a premium rental that’s never empty. Through their strategic pricing and targeted marketing, they secured tenants at 15% above market rate. Their two-week deposit-return guarantee with fully itemized deductions gave me peace of mind during tenant transitions. Now I spend my time enjoying returns, not managing problems.

— Dr. Wanjiku M., Owner of 3 Residential Properties

As an overseas investor, I needed a management company I could trust implicitly. Lavender Properties’ detailed monthly reports with high-resolution photos, their strict 14-day deposit resolution policy, and their proactive maintenance approach have made them worth every shilling. My properties are better maintained now than when I managed them myself!”*
— Raj P., International Investor (5 Properties)

Raj P., International Investor (5 Properties)

After relocating to Nairobi for work, I was nervous about finding a reputable rental. Lavender Properties made the process effortless! Their agent, Nick, toured me through spotless, well-maintained units that matched my budget and needs. When my AC malfunctioned, their team had it repaired within hours—not days. Two years later, I’ve renewed my lease twice because of their responsive, respectful service.”

— Linus Muthomi, Long-Term Tenant

“As a young professional, I valued Lavender’s transparency. No hidden fees, clear lease terms, and a move-in process that took just 48 hours. Their online portal makes rent payments and maintenance requests a breeze. Compared to past rentals, this was a night-and-day difference!”

— Frocelina Mwisa, Tenant at Greenview Apartments

Our Commitment to Growth

We listen to all feedback—positive or constructive—to raise the bar in property management.

Over the past year alone, client insights have driven 14 measurable improvements to our services, including:

  • Faster Deposit Returns: After hearing concerns about delays, we implemented a 14-day guarantee for refunds, complete with digital tracking and video documentation of property conditions.
  • Enhanced Communication: Tenant surveys revealed a need for quicker responses, so we launched a dedicated WhatsApp support line with 2-hour response times for urgent requests.
  • Staff Training Programs: Following constructive criticism about service consistency, we now conduct quarterly customer service workshops with role-playing scenarios based on real client interactions.

We’re proud but never complacent. Every month, our leadership team personally reviews:

  1. All negative feedback to identify systemic issues
  2. Industry benchmarks to adopt global best practices
  3. Tenant/Landlord satisfaction scores (currently 4.8/5)

Your voice shapes our service. Whether through our monthly check-in calls or anonymous surveys, we’re building a company that grows with your needs.