“Whether you’re a tenant looking for your next home or a landlord seeking expert management for your property, we’re here to help. Find answers to our most common questions below. Can’t find what you’re looking for? Contact our team for personalized assistance.”
FAQs for Tenants & Prospective Residents
Finding & Applying for a Property
Q: How can I view a property?
A: Simply contact our agents directly. We will then schedule your viewing promptly.
Q: What documents do I need to apply?
A: Specifically, you must provide:
- A copy of your National ID or Passport
- Proof of income such as recent payslips or bank statements
- Finally, funds for the good faith deposit, first month’s rent, and security deposit
Q: Do you charge an application fee?
A: For some properties, we require a small non-refundable fee to cover credit checks and administrative costs. However, we will always inform you beforehand if this applies.
Paying Rent & Moving In
Q: What does the rent include?
A: The rent may include certain utilities—for instance, service charges, water, or garbage collection. Nevertheless, this varies by property, so always check the specific listing and your lease agreement for exact details.
Q: How can I pay my deposit and rent?
A: Initially, make your first payment (deposit and first month’s rent) via bank transfer or banker’s check. After that, you can pay subsequent rent conveniently through MPESA Paybill, bank transfer, or cash deposit.
During Your Tenancy
Q: How do I request a repair?
A: In case of urgent issues—such as major leaks or power failures—immediately use our emergency line. For non-urgent repairs, however, please use the tenant portal or contact our office during business hours.
Q: Can I keep a pet or paint the walls?
A: First, you must obtain written permission from management before making any changes or bringing pets. Otherwise, unauthorized changes may result in charges when moving out.
Moving Out
Q: How do I provide move-out notice?
A: As outlined in your lease agreement, you must provide written notice—typically 30 days in advance. You may submit this notice either via email or in writing to our office.
Q: When will I receive my security deposit back?
A: After you move out, we will conduct a final inspection. Subsequently, we return your deposit, less any lawful deductions for damages or outstanding charges.
FAQs for Landlords & Property Owners
Getting Started & Services
What services do you offer?
- We offer full-service property management, including marketing and tenant screening, lease preparation, rent collection, maintenance coordination, financial reporting, and legal compliance assistance.
- What areas do you serve?
- We currently manage properties within and without Nairobi.
- How do I get started with your management services?
- Do you manage single-family homes, condos, and multi-unit buildings?
- Yes, we have experience managing various residential property types.
Financials & Fees
- What are your management fees?
- Our standard fee is 10% of the monthly collected rent. This fee is only charged when the property is occupied and rent is collected. We offer transparent, competitive pricing with no hidden fees.
- Are there any set-up or leasing fees?
- How and when will I receive my rental income?
- We disburse owner deposit around the [e.g., 5th] of each month, after deducting management fees, maintenance costs, and any other expenses.
- How do you handle security deposits?
- Security deposits are held in a state-compliant, interest-bearing trust account. We manage the process of returning deposits with itemized statements after tenant move-out.
Tenants & Maintenance
- How do you find and screen tenants?
- We market your property on major rental websites. Our screening process includes a thorough check of credit, criminal history, eviction records, and verified income and landlord references.
- Who handles maintenance requests and emergencies?
- We have a dedicated maintenance coordinator and a network of licensed, insured, and vetted vendors. We handle all tenant requests and dispatch vendors as needed. For emergencies, we provide tenants with a 24/7 hotline.
- Do I get to approve repairs and expenses?
- Yes. We have a pre-approved spending limit . For repairs exceeding that amount, we will always contact you for approval first, except in genuine emergencies where immediate action is required to protect the property.
- What happens if a tenant doesn’t pay rent?
We have a strict process for late payments, including automated reminders, late fees, and if necessary, initiating the eviction process in accordance with local laws. We keep you informed every step of the way.
Communication & Reporting
Access your 24/7 owner portal for all updates with monthly statements and reports.
General FAQs (For Both)
Property Management Nairobi
- What are your office hours?
- Our main office is open Monday-Friday, 8:00 AM – 5:00 PM. For after-hours maintenance emergencies, tenants can call our 24/7 hotline.
- How can I contact your team?
- Phone: 0725969246/01158988076
- Email: info@lavenderproperties.co.ke
- Address: Kenrail Towers, Westlands