1. Lavender Properties: Introduction
A Privacy Policy is important for any property management company. Lavender Properties (“we,” “us,” or “our”) is committed to protecting the privacy of our tenants, property owners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our services, including property management, leasing, maintenance requests, and our website.
By using our services, you agree to the terms of this Privacy Policy.
2. Lavender Properties Privacy Policy: Information We Collect
We may collect the following types of information:
A. Personal Information
- Name, email, phone number, and mailing address
- Date of birth and government-issued ID (for tenant screening)
- Financial information (e.g., bank details, credit reports for rental applications)
- Lease agreements, rental payment history, and maintenance requests
- Emergency contact information
B. Non-Personal Information
- IP address, browser type, and device information
- Website usage data (via cookies and analytics tools)
- Property-related inquiries and communications
3. How We Use Your Information
We use collected information for:
- Processing rental applications and lease agreements
- Managing tenant and property owner accounts
- Processing rent payments and financial transactions
- Handling maintenance requests and property inspections
- Communicating important notices (e.g., lease updates, emergencies)
- Improving our services and website experience
- Complying with legal and regulatory requirements
4. How We Share Your Information
We may share your information with:
- Property Owners (for lease and maintenance-related matters)
- Service Providers (e.g., maintenance crews, payment processors, credit bureaus)
- Legal & Government Authorities (if required by law, e.g., court orders, tax compliance)
- Third-Party Partners (only with your consent, e.g., insurance providers)
We do not sell or rent your personal information to third parties for marketing purposes.
5. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption for sensitive transactions
- Secure access controls to personal information
- Regular security audits
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Opt out of marketing communications
- Restrict or object to data processing
- Request a copy of your data in a portable form
To exercise these rights, contact us at 0725969246/0115898076
7. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance website functionality and analyze user behavior. You can disable cookies in your browser settings, but some features may not work properly.
8. Third-Party Links
Our website may contain links to third-party sites (e.g., payment processors such as M Pesa). We are not responsible for their privacy practices, so we encourage you to review their policies.
9. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will be posted on our website with the effective date.
10. Contact Us
For questions or concerns about this Privacy Policy, please contact:
Lavender Properties Limited
Westlands, Kenrail Towers, 6th Floor, Southern Wing
info@lavenderproperties.co.ke
0725969246/01158998076